The 14-day money-back guarantee

Version 1.0 · last updated 30 June 2026

Ukweli is a pre-publication integrity screen — and we would rather you try it and decide for yourself than take our word for it. So your first subscription payment is protected by a 14-day money-back guarantee. If Ukweli is not right for you, tell us within 14 days and we will refund that payment in full. No essay required.

1. Who and what it covers

• Any payment that starts a billing period on any paid plan — Starter, Professional or Enterprise — monthly or annual, your first payment or a renewal — refunded in full to your original payment method. The 14-day window resets with each new period, so every month (on monthly) and every year (on annual, including renewals) carries its own money-back window.

2. The conditions

The guarantee is there so you can genuinely evaluate Ukweli — not so you can run real production work and then ask for the money back. Two simple conditions:

• Within 14 calendar days of the payment you want refunded (the start of that billing period).
• Evaluation usage only in that period — no more than three analyses, of which at most one is a Certify (Tier 3). That is enough to see a real verdict, its evidence, and a signed Integrity Certificate, and it sits well within every plan’s monthly allowance — so the guarantee cannot be used to extract a period of real work.
• On team plans, this limit is per user. On Professional (three seats) and Enterprise (ten or more seats), each user may run up to three analyses and at most one Certify within the window. If any user on the subscription goes beyond that, the team has moved from evaluating Ukweli to using it in production, and the guarantee no longer applies to that payment.

We will be open about being a little different here: most tools simply say “non-refundable” and leave it there. We would rather offer a real money-back guarantee on every payment — and be transparent about the one condition that makes that possible. The usage limit is the whole reason we can make the promise.

3. How it works on monthly and annual plans

The 14-day window applies to each payment, and resets every billing period — so what counts as “the first 14 days” depends on how you are billed:

• Monthly plans — every month has its own window. You can claim the refund in any month, not just your first: cancel within 14 days of that month’s charge, within the usage limit, and we refund that month. After day 14 the current month is non-refundable, but you can cancel any time to stop the next month’s charge, and you keep access to the end of the month you have paid for.
• Annual plans — each year has its own window, including a renewal year. The 14 days from the start of the term are your chance to step back from that year; within them we refund the whole annual payment. After day 14 the annual payment is non-refundable and we do not pro-rata unused months (the annual price already includes two free months); your access runs to the end of the paid year and will not auto-renew if you cancel. When an annual plan renews into a new year, a fresh 14-day window opens on that renewal.

We never charge a cancellation fee, and you are never locked in: cancel any time, keep what you have paid for until it runs out.

4. What is not covered

• Any payment once its 14-day window has passed — each payment is refundable only inside its own 14 days (see §3); after that it is non-refundable, though you can always cancel to stop the next one.
• Pay-as-you-go credits and credit packs — a credit is consumed the moment you run an analysis, so single credits and packs are not refundable once purchased. (Unused packs remain valid for 12 months.)
• The Free trial — nothing is charged, so there is nothing to refund.

Some things are always put right, separate from this guarantee. Whatever the window or usage above, we refund or credit duplicate or accidental charges, any charge taken after you cancelled, and prolonged outages that stop you using a paid feature. Just contact us.

If we change your price or these terms, you may cancel within 14 days of our notice and we will refund the unused part of what you have already paid.

5. How to claim

• Email hello@ukweli.io from the address on your account, within the 14-day window, and say you would like to use the money-back guarantee. A reason is welcome — it helps us improve — but it is not required.
• We confirm eligibility (window and usage), cancel the subscription, and issue the refund to your original payment method, normally within 10 business days.
• Refund timing on your statement depends on your bank or card issuer and our payment processor.

6. This guarantee is in addition to your legal rights

Nothing here limits the consumer-protection rights you already have under the law of your country. Where local law gives you a stronger right than this guarantee, that stronger right applies.

• South Africa — ECTA & CPA. Section 44 of the Electronic Communications and Transactions Act 25 of 2002 gives a 7-day cooling-off right on electronic transactions — but it expressly does not apply to services that began, with your consent, before the seven days end. As Ukweli is delivered immediately, that statutory right can fall away once you start using it, so our voluntary 14-day guarantee deliberately gives you longer. The Consumer Protection Act 68 of 2008 separately protects you against unfair terms.
• Nigeria — FCCPA 2018. The Federal Competition and Consumer Protection Act does not set a fixed cooling-off period, but it makes blanket “no refund” policies unenforceable and entitles you to a refund where a product or service is unfit for a purpose you made known, is defective, or is not as described. Our guarantee adds a clear, time-boxed refund route on top of those rights.
• Kenya — Consumer Protection Act 2012. Under section 33 you may cancel an internet agreement up to 7 days after receiving your copy if we failed to disclose the required information or did not give you an express chance to accept, decline or correct errors before purchase — and within 30 days if we did not deliver the required copy of the agreement. Where we have met those duties there is no automatic statutory cancellation, so our voluntary 14-day guarantee gives you a right you would not otherwise have.
• European Union / United Kingdom. Consumers ordinarily have a 14-day right to cancel a distance purchase. Because Ukweli is delivered digitally and immediately, you may be asked to agree that we begin performance straight away, which can waive that statutory right — but our voluntary 14-day guarantee preserves the same window regardless.

Sources: ECTA 25 of 2002 s44; Consumer Protection Act 68 of 2008 (SA); Federal Competition and Consumer Protection Act 2018 (Nigeria); Consumer Protection Act 2012 ss31–33 (Kenya). Market-specific notices for Nigeria and Kenya will be published before public launch there.

7. Fair use

The guarantee is offered in good faith. It is there for a genuine change of mind, not as a way to use Ukweli for free. We may decline a claim that falls outside the terms above, or where we see clear abuse — for example, repeated sign-ups across multiple accounts, or repeatedly cancelling and re-subscribing to claim the refund month after month rather than genuinely evaluating. We will always explain a decision and point you to your statutory rights.

See also our Privacy & POPIA Policy and pricing.